Liz Mouratsing A Life Coach and Mentor Near Hemel Hempstead Focusing On Changing The Negative Into A Positive Lifestyle. Providing Personal and Professional Life Coaching in Hemel Hempstead, Berkhamsted Hertfordshire London UK - structural graphic

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Ex Ward Sister/Care Home General Manager insists the Care Industry cares... for it's staff

Nov 8, 2012

A generation ago student nurses would begin their education with training befitting of a vocational career in care: learning how to put a patient at ease. The patient’s happiness was of equal importance to their physical treatment. Today before they can think about how to look after their charges the first lesson is how to protect themselves from litigation. What happens when those in the nursing industry have to approach situations with thoughts of legal consequence rather than relying on the intuition and instincts that initially called them into their work? Why have we shifted from asking what care is needed to stating what can and can’t be provided?

The deterioration of care levels in homes and on wards has been an ongoing saga – we just need to look at the BBC headlines today to see that. Family members who should enjoy visits as quality time with loved ones instead find themselves actively participating in the care of relatives, checking that basic needs such as feeding and bed changing are being provided and leaving with concerns about the welfare of the patients. Despite knowing what the failings are we haven’t been seeing improvements and confidence in healthcare continues to wane.

But perhaps before the healthcare system looks at how to improve its client care it first needs to remember that all important lesson: to take care of others you have to take care of yourself. Healthcare is after all a service industry - made up entirely of people offering their skills and compassion. There are a lot more of us now and we are living a lot longer. Once we were grateful for people who took care of us, now we expect it. Once we understood that humans were fallible, now we call it negligence. We want patient confidentiality but our families to be part of the care plan.  Oh, and we expect absolute understanding of our gender, religious, sexual and ethnic idiosyncrasies. The increase in the complexity of care is disproportionate to the salaries and we are not equipping our staff to handle the situations they face daily.

So who is it that cares enough about our carers to provide the platform for progress?  Enter Liz Mouratsing, founder and director of LIMOURA Coaching based in the South of England but covering the whole of the UK.   Formerly a Senior Staff Nurse, Ward Sister and General Manager in both the NHS and private sector she has spent 30 years experiencing first-hand the frustrations of those who entered nursing not to make a fortune but to make a difference. Flip the coin over and she watched her mother nursed by care home workers through her final years. Year on year, Liz witnessed job-satisfaction levels decreasing and staff morale depleting while concurrently discontentment with health care services grew and the number of complaints rose.

Liz believes the answer lies in a lack of training and understanding across all levels of the profession and to this end she has designed the LIMOURA Nightingale Programme, aimed specifically at the health care industry to implement positive staff development, convey client needs and ensure benchmarks are set. It would be all too easy for her to refer back to “the good old days” of nursing but what makes Liz’s training so successful is that she has been wise enough to realise that a modern approach is needed to solve modern management issues.

At ground level, health professionals need to be given the skills to carry out their work competently. Liz appreciates that nursing staff that are well trained execute their daily tasks with confidence, make fewer mistakes and have more time to spend developing a relationship with the patient. This in turn enhances empathy on both sides, the client has their emotional needs met and the worker feels valued. LIMOURA offers training across the practical skills set and Liz’s personal experience on a range of acute and general care wards ensures that the methods deployed are tried and tested.

One of the reasons Liz enjoyed her career so much was that she took immense enjoyment from helping those that reported to her benefit from personal development. It was important to her to find out what motivated individuals to enter caring professions and by taking an interest in their aspirations and career goals she was rewarded with loyal and enthused care givers. Those responsible for managing teams of carers seldom realise what a huge impact their management style has on the team’s performance. Using the basic LIMOURA foundations (Listen to your ambition, Identify Stumbling blocks, Make a plan, Organise a step by step approach, Understand situations, Review, Agree targets) Liz and her team  empower team leaders and managers by enhancing their communication skills and understanding of the way people work. Staff who feel valued take fewer sick days and are less likely to be disgruntled when overtime is required. Training can be given to individuals dealing with very specific challenges or groups of delegates who face the more generic barriers to job satisfaction.

Her training programme ‘Nightingale’ is about putting control of the healthcare profession back in the hands of those delivering the health care. There is a value in producing management who understand the challenges faced and know where the training gaps are within their teams. They become more capable of communicating needs back up the ladder, of setting targets and measuring staff performance. Knowing how to handle mishaps when they occur is key to preventing them from escalating into problems and cementing solid client family liaisons provides a pathway for interested parties to be supportive of the care process, rather than one of the providers.

The issues faced by the industry exist across both the public and the private sectors and often it is the latter that receives the toughest criticism whilst in reality staff resources are more stretched by the necessity to turn a profit.  The techniques taught in Nightingale are tried and tested across the breadth of nursing professions and include the ability to enhance intercultural communication skills alongside more generic management methods. International workers often have different expectations of their role in a patient’s care and if engaged can bring additional skills and attributes to the team. Equally managers may need to be aware of different learning styles particularly if English is not a first language.

The Nightingale Programme is more than a training course, where the real value is added is in the mindset of those fortunate enough to undertake the coaching. Delegates walk away committed to cementing best practice techniques and able to step out of the vicious cycle of non-performance, creating instead a circle of happy staff and happy patients.

If you would like to book a training session or discuss the programme further please call Liz

Liz Mouratsing A Life Coach and Mentor Near Hemel Hempstead Focusing On Changing The Negative Into A Positive Lifestyle. Providing Personal and Professional Life Coaching in Hemel Hempstead, Berkhamsted Hertfordshire London UK - structural graphic
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